1.0 Definitions of Terms/words Used on Our ToS Web page
1.1 When we use “We,” “Our,” and “Us” words/terms, which refer to Ridge Infosoft Pvt Ltd.
1.2 When we use “You” & “Your,” the terms refer to website visitors/clients/customers.
1.3 When we refer to our website or our site, it means we are covering Ridge Infosoft Pvt Ltd.
2.0 Acceptance of Terms of Service
2.1 The current document is an electronic record in terms of the Information Technology Act, 2000 & 2008. Therefore, the rules cited herewith are applicable, and the amended provisions of electronic records in various statutes as amended by the Information Technology Act, 2000 & 2008.
2.2 The current electronic record is generated by a computer system and does not require physical or digital signatures.
2.3 The current document has been published following the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011, which require publishing the Terms of Service (ToS) for access or usage of the https://ridgeinfosoft.com/ website.
3.0 Penalties on Breaking Technology Act, 2000, 2008 & 2011
u Tampering with Computer Source Documents – Up to three years/fine up to two lakh rupees, or both.
u Hacking with Computer Systems – Up to three years/fine up to one lakh rupees, or both.
u Receiving Stolen Computer Data or Devices – Up to three years/fine up to one lakh rupees, or with both.
u Publishing Obscene Information – Up to two years/fine up to two thousand rupees, or both. In case of subsequent conviction, it may extend up to five years imprisonment plus two thousand rupees fine. (sec 292 of IPC)
u Sending Offensive or Publishing False Information – Up to three years/fine as specified by the court.
4.0 Assignment of Project
4.1 Ridge Infosoft Pvt Ltd. Abide the rights to assign the project to sub-contractors to ensure that the terms of service are met.
4.2 In the case of open source projects, clients agree to all terms and conditions offered by the open-source platforms and their frameworks.
Hereby, you agree to
Thereby, as a user, you accept our terms of service herewith. The current documents and other policies, including user agreement, privacy policy, and other policies, are a legal contract between Ridge Infosoft Pvt Ltd., the website owners, and its web visitors.
5.0 Privacy Statement
5.1 Ridge Infosoft Pvt Ltd is committed to protecting the privacy of your information and data used in the project as well.
5.2 Authorized employees in Ridge Infosoft Pvt Ltd who are participating in the project have the right to use your info at appropriate places and use cases involved in the project only, not outside of it.
5.3 We constantly take reviews of our computing systems and network elements to protect your privacy and possible offenses using our hardware and software system to ensure the confidentiality of info and data both within the system and our network.
5.4 We will investigate any law-breaking action regarding our system and internal network. We will take appropriate measures and help in civil proceedings to recover damages from those responsible.
6.0 Confidentiality
6.1 Ridge Infosoft Pvt Ltd is a registered company. So we abide by the law of Data Protection Act 1998. Therefore, any information related to clients and their documents that are passed through third parties is regarded as confidential and should be protected. The information will not be leaked, or copies will not be handed over to anyone other than our legal partners, suppliers, or subcontractors beyond the limits of their rights.
6.2 Clients of Ridge Infosoft Pvt Ltd. have rights to view or request the copies of client records we keep for project purposes. For instance, any literature created to serve the project purposes like various guides and manuals.
7.0 Disclaimer Exclusion and Limitations
7.1 The information on the website of Ridge Infosoft Pvt Ltd is provided on an “as such” basis. To the fullest extent permitted by law, Ridge Infosoft Pvt Ltd excludes all representation and warranties relating to this website and its content. It may be provided by any affiliate or any other third party, including inaccuracies or omissions in this website.
7.2 Ridge Infosoft Pvt Ltd excludes all liabilities for damages that occur with your/clients and their customers relating to this website or provided software and its content. It may be a direct loss or loss of business or profit. In addition, it may be damages caused to your computers, computer software, system, or network and the data thereon or any other direct or indirect, consequential, or incidental damages.
The above exclusions and limitations apply only to the extent allowed by the law itself. Thereby, none of your rights as a customer are affected at all.
8.0 Description of Service
Ridge Infosoft Pvt Ltd is a service-providing company in the field of web development, software development, mobile application development, and software product development.
8.1 Our patrons know that the delivery of our services encompasses certain communications with clients and other stakeholders, including direct communications through voice and texts on different communication channels.
8.2 Indirect communication also exists in advertisements, notices/notifications, service announcements, and newsletters.
8.3 Thereby, clients are responsible for all concerned equipment and software involved in delivering our services.
8.4 Our patrons also remain responsible and liable to 3rd party fees for obtaining access to our services.
9.0 Scope of Work
9.1 Our clientele knows that our delivered websites, software, or applications contain certain features and functionality. Therefore, we take charges based on those offerings.
9.2 If clients want to include or access additional features and functionality defined initially, they are liable to pay additional charges according to their demands. The other charges may be in the form of hourly rates or as specified at the time of selecting the engagement model.
10.0 Warranties of Our Software Products or Services
We know that code never breaks; it either works or doesn’t. Therefore, we provide a warranty of code functioning for a period of 30 to 90 days, depending on the terms set. Afterward, if anything happens, you are liable to pay charges as per the damages or service needs.
10.1 Our warranty covers programming errors/bugs or anything unwanted due to built-in defects in the code, not circumstances or peripheral services.
10.2 The warranty period begins when the software or a website is published on the web or the system after completing testing.
10.3 Prior maintenance and support service agreements are available as different plans, and you have to sign up separately.
10.4 Ridge Infosoft Pvt Ltd is not liable to warranty when anything happens due to the server or anything you do out of the scope of a warranty.
10.5 We have taken adequate precautions to mitigate various security and safety threats while coding. So, if anything occurs due to third-party servers, services (e.g., cloud), databases, or operating systems (OS), we are not liable to cover all in the scope of the warranty.
10.6 Suppose anything wrong happens due to modification of code, browsers, database, files we provided, or integration of third-party services or software. In that case, we are not responsible for the same, and mending it will be charged.
11.0 Policies for Electronic Delivery
We have defined policies for electronic delivery such as email, IM messages, push notifications, and other forms of communications.
11.1 Ridge Infosoft Pvt Ltd has the right to deliver other communications through electronic delivery.
11.2 Once the message or communication is delivered, we believe you get it, and you have to respond to its acceptance through the same channel. If you miss it, we will think that we have delivered the communication whether you have read it or opened it.
12.0 Privacy of Call Monitoring and Recording
12.1 Ridge Infosoft Pvt Ltd keeps its rights to call monitoring and recording for the calls used in project development, support services, or maintenance purposes.
12.2 We also monitor and record messages delivered through different communication channels for development, support, maintenance, marketing, and training purposes. We also monitor or record messages related to transactions or other communication to enhance our services.
13.0 Software Development Process/Procedure
Ridge Infosoft Pvt Ltd defines project development scope before beginning any project where they define everything and document all. Therefore, if any client demands anything out of the defined scope, we used to charge it and intimate clients immediately before including that feature or function.
For MVP products or Agile Development methodology, we define scopes of inclusion of features and functionality before the beginning of each sprint.
14.0 Deadline
Ridge Infosoft Pvt Ltd will not be liable to keep promised deadline for a project under the following conditions:
14.1 If the client insists on adding content, features, or functions, we have to extend the timeline accordingly.
14.2 Suppose the client is not actively participating in the development process and giving feedback or approvals within the designated time frame. In that case, we are not committed to keeping our deadlines for the project or its milestone.
14.3 If project components depend on third-party services and software and delays occur on their sides, we will not be able to keep your timeline.
15.0 Payments and Charge-backs
15.1 Ridge Infosoft Pvt Ltd accepts payment through various modes, such as bank checks, online bank deposits, and all major credit and debit cards.
15.2 Ridge Infosoft Pvt Ltd used to ask for 50% advance payment before jumping into project development. However, the percentage of the advance payment may vary depending on the nature of the project and the relationships with the client. Therefore, we decide on terms prior to the beginning of the project.
15.3 We reserve the right to decide regarding refund in case project cancellation takes place from any end.
15.4 All work remains the property of the company until you make full payment.
15.5 We reserve the right to decide on late payment penalty fees. Similarly, we reserve the right to return the check.
15.6 We never bear the burdens of hosting, domain, and 3rd party service fees. The client has to pay those charges.
16.0 Cancellation & Refund
16.1 Ridge Infosoft Pvt Ltd retained a 50% cancellation fee in case the contract is canceled within 30 days of initial sales by the client before we have begun any work.
16.2 We retained a 75% cancellation fee in case we have begun the work, and the client is unresponsive despite several attempts.
16.3 We retain a 100% cancellation fee if we have completed the design and programming work and changes that have been made as per the client’s wishes.
16.4 We retain a 100% cancellation fee if the client cancels the project after 30 days of the initial sale and without showing any legitimate reason.
17.0 Client Approval
The client is responsible for testing the software’s functionality prior to it going live or submitted to the marketplace. Of course, Ridge Infosoft Pvt Ltd helps test various features, functionality, database, data exchanges, and security aspects using various tools and software before giving the final approval node.
If the client remains unresponsive for approval, the project is deemed as completed and not remains liable for any refund or cancellation fees.
18.0 Scope Change
Ridge Infosoft Pvt Ltd was used to define the project scope in the project proposal at the beginning of the project. If a client wants to make changes in scope, the client has to make an official request for the same in the form of a written document, and we will include those in the initial document/original proposal.
For every scope change, the client must pay fees defined by the development team.
19.0 Force Majeure
In the case of man-made or natural disasters, neither party will remain responsible for the failure of development. Any party affected by such disasters should inform others regarding the situation.
20.0 Notification of Changes
Ridge Infosoft Pvt Ltd abides the rights to make changes in terms of service time-to-time. We will not issue any personal notification regarding the changes made to the terms of service published on the website. Therefore, we request readers to visit the page and read it frequently from your end.
This is an electronic document and does not need to have any signature of either party for the agreement. However, these terms and conditions in the web page Terms of Service are considered an agreement between the client and Ridge Infosoft Pvt Ltd.